When you’re facing an HVAC emergency, you need rapid, dependable service you can count on. That’s why it’s important to choose a service provider that offers 24/7 emergency support.

Privacy Policy

Updated on 04/10/2023

This notice outlines the information collection and usage practices of HVAC TOP TEAM LLC, d/b/a TOP TEAM HVAC, and its subsidiaries (“TopTeam”) on platforms where this notice appears. This includes websites, mobile applications, equipment, and services. The notice may apply to other places where it is not displayed. It does not apply to information about our employees.

Information We Collect

The personal information we collect depends on your relationship and interactions with us. Additionally, California law requires us to inform California residents if we share information for cross-contextual behavioral advertising. Below, we describe the information we may collect, by category, and whether we share it for cross-contextual behavioral advertising purposes. To learn how to modify your cross-contextual advertising preferences, view our Notice of Right to Opt-out of Sale/Sharing:

1. Contact information: We may collect your name and address, as well as your phone number and email address. We may also gather information about your company and job title. In some instances, we may share this information for the purposes mentioned above.

2. Demographic information: We may collect or receive details such as your age, gender, zip code, and state. We may also obtain information about your estimated income or education to help tailor our services to you. Additionally, we may gather information about property ownership, which can assist us in servicing warranty claims. In some cases, we may share this information for the purpose noted above.

3. Financial information: We may collect specific payment card information and card type, including billing address. For customers who purchase our products on credit, we may gather certain information like your Social Security number to perform a credit check.

4. Equipment information: We collect information from and about your equipment, your usage of that equipment, and your interactions with our services. This may include information about the equipment’s network connection and location, as well as performance and operational data, such as resource consumption and information about equipment errors. We collect information about the equipment itself, including serial numbers, components installed in relation to the equipment, or any installation, update, or maintenance performed on the equipment. We may also gather data about the environment surrounding the equipment, such as occupancy and decibel levels, temperature, and air quality. In some cases, we may share this information for the purpose noted above.

5. Usage information: We collect logs and session data when you use our platforms. This may include approximate location information, browser and operating system details, the site you came from or the site you visit when you leave us. We also examine the areas of our site you visit and any actions you take, including information about any product or service preferences. We collect your IP address and device identifiers, which might include your hardware model. In some cases, we may share this information for the purpose noted above.

6. Submitted information: We collect any other information you voluntarily provide to us. This may include information you submit as part of a warranty claim or service request, or any feedback you may provide about our products or services. This also includes comments on social media sites. In some cases, we may share this information for the purpose noted above.

7. Job applicant and professional information: If you apply for a job, we collect information about your prior education and work history. This includes information about your skills and qualifications for the position. We may ask about your salary expectations and how you learned of the position. We may also inquire about your ability to perform the position.

We do not use or disclose sensitive personal information, as defined by California law, for inferring characteristics or for purposes other than those permitted by law. We retain these categories of personal information as long as necessary or relevant for the purposes for which it was collected. We also keep information as required by law.

Business Purposes for Collecting Information:

We use the information we collect for various reasons, as described below:

1. We use information to communicate with you: We use information to send you updates and to respond to your questions. This includes sending you information about your equipment. We also use information to communicate with you about our policies and terms. If you apply for a job, we use information to process your application.

2. We use information to provide and improve our services: We use information to host and improve our platforms and provide services. This includes selling, servicing, and repairing equipment, administering equipment warranties, updating and repairing your equipment, and resolving technical issues. We use information to enhance our platforms and services, which includes research and development. This may also involve customizing or personalizing your experience with us. For example, inferences may be made from equipment information to automatically adjust your settings, such as temperature adjustments based on your equipment use. We may use information to recognize our customers or store passwords. We may also use information to send you energy usage reports or tips.

3. We use information for marketing purposes: We may use information to inform you about new product developments or services. This may be about our offers or offerings from third parties. We also use information to provide you with newsletters or other content we think you may find interesting. We may do this by phone or email. We may also use your information to engage in interest-based advertising. This includes serving you content on our platforms or social media platforms. This may occur after you leave our sites or platforms and may encourage you to return. We may also serve ads that we think are relevant to you based on your browsing habits or online activities.

4. We use information to protect ourselves and others: We use information to protect our company, which includes identifying fraud or securing our systems. We may also use information to protect our website visitors.

Methods of Collecting Information:

1. We obtain information directly from you when you create an account, contact us, submit a service request, seek technical support, or file a warranty claim. We also collect your information when you sign up for email communications, attend events or product showrooms, or provide it to us through various other means, such as over the phone, online, or in hard copy documents.

2. We gather information passively by tracking user activities over time and across different websites and apps. We employ various tracking tools, such as browser cookies and web beacons, and collaborate with third parties that collect personal information similarly. Visit the FTC’s Online Tracking page to learn more about cookies. We may also work with other parties to gather information on our platforms and beyond, including on our websites and in emails we send to you. Additionally, we collect information via sensors on our equipment.

3. We collect information about you from external sources, such as business associates, dealers or distributors, referrals, industry associations, credit-rating services, property records, public databases, and data analytics vendors. This may include demographic and geographic data enrichment.

Combining and Disclosing Information:

1. We merge the information collected online with the information obtained offline, as well as across devices and third-party platforms. We also combine the information you provide with the information we receive from other sources.

2. We share information with business associates involved in selling, repairing, and installing services, including dealers, distributors, and service technicians. We also disclose information to vendors performing services on our behalf, such as those who assist with marketing communications, site operations, or service improvements. Vendors involved in processing orders may receive payment information, and those helping with job applicant evaluations may receive applicant and professional information.


3. We may share information for cross-contextual behavioral advertising purposes, as outlined in the Notice at Collection. We disclose information when legally required or to protect ourselves, such as in response to court orders, subpoenas, or government agency requests, and during fraud investigations or enforcement of our terms and policies. Additionally, we share information in case of a business sale, merger, acquisition, financing, or bankruptcy.

Our Platforms Are Based in the United States

The sites and platforms where this policy appears is intended for people who are in the United States only. If you live outside of the US, you understand and agree that we may transfer your information to the US and that it will be processed under and subject to US laws. It will also be subject to appropriate safeguards under US law.

How To Exercise Certain Choices:

1. You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the “unsubscribe” instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. This includes responses to your questions or information about a warranty.

2. You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depend on the type of tool. Certain browsers can be set to reject browser cookies. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.

Cross-contextual behavioral advertising.

To opt out of cross-contextual behavioral advertising, read our Notice of the Right to Opt-Out of Sharing, below. Additionally, the Self-Regulatory Program for Online Behavioral Advertising provides consumers with the ability to manage certain choices online here and provides a tool for managing mobile choices here.

Our Do Not Track Policy

Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.

California Resident Rights

As a California resident you have legal rights in addition to the choices listed above. You can exercise those rights by contacting us at (818) 851-7111. These rights include the following:

  1. Access: to learn the categories of information we collect and use, and for those in California, the categories of sources of collection and disclosure and the business purpose for collection;
  2. Portability: a copy of (Virginia) or specific pieces of (California) personal information collected;
  3. Deletion: to have us delete information we collected from you;
  4. Correction: asking us to fix your information; and
  5. Non-retaliation: not to be discriminated against for exercising a privacy right.

How It Works

When you submit your request, we use information you provide to verify your request. We do this by matching the information you provide with information we already have about you. In some situations, we may not be able to process your request. This may include if a legal exception applies. If you disagree with our decision, you can contact us as described at the end of this policy.

Notice of Right to Opt-out of Sharing for Cross-Contextual Behavioral Advertising:

You can opt out of the sharing of your personal information for cross-contextual behavioral advertising by visiting here and turning the button to “inactive” for cross-contextual behavioral advertising cookies. You can also visit our online form. Some browsers or browser extensions also allow you to tell websites not to share your information for cross-contextual behavioral advertising through a “global privacy control” signal. We will respond to this kind of signal in a frictionless manner. If you configure this setting on your browser, certain features on our site may not work and you will receive less targeted advertising. To learn how to configure this setting, view here.

Third Party Agents

If you are submitting a request on behalf of a California resident, we may ask for additional information to verify your identity. This may include providing proof that you are registered with the Secretary of State to act on someone’s behalf or proof of a power of attorney.

We Use Standard Security Measures:

The Internet is not 100% secure. We cannot promise that your use of our sites or platforms will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

Third Party Sites and Links:

If you click on a link to a third-party platform, you will be taken to platforms we do not control. This includes our social media pages. These third parties’ privacy policies may be different than ours, and our privacy policy does not apply to their actions. We are not responsible for these third-party practices and encourage you to read their policies carefully.

These Sites are Not Intended For Children:

Our sites are meant for adults. We do not knowingly collect personally identifiable information online from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children’s privacy on-line here.

Contact Us and Updates to This Policy

We may make changes or updates to this Policy. We will notify you of any material changes to this Policy as required by law. Changes will also be posted on our website. Please check our site periodically for updates.

You can ask questions about our privacy policy and practices or direct privacy-related complaints to us by email at [email protected]

Skip to content